Privacy policy

This Privacy Policy explains how Sophie & Susan ("we", "us", "our") collects, uses, stores and shares your personal information when you visit https://sophieandsusan.com, make a purchase, create an account, or contact us. Our store is powered by Shopify.

1. Information We Collect
We may collect:
• Contact information (name, email, phone number, billing and shipping address)
• Payment and order information
• Account information
• Device and browser information
• Shopping activity and website usage
• Communications with customer support

2. How We Use Your Information
We use your information to:
• Process and deliver orders
• Provide customer support
• Process payments and returns
• Improve our website and services
• Prevent fraud and protect security
• Send marketing communications where permitted by law

3. Cookies
We use cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic and provide relevant advertising. You can manage cookies through your browser settings.

4. Sharing Information
We may share personal information with trusted service providers such as Shopify, payment providers, shipping partners, analytics providers and legal authorities where required by law.

5. Data Retention
We keep personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes and enforce agreements.

6. Your Rights
Depending on your location, you may have the right to access, correct, delete, restrict, object to processing, or request a copy of your personal information. To exercise these rights, contact us.

7. Security
We use reasonable technical and organisational measures to protect your personal information. However, no internet transmission is completely secure.

8. Children's Privacy
Our services are not intended for children, and we do not knowingly collect personal information from children.

9. International Transfers
Your information may be processed outside your country where appropriate safeguards are in place.

10. SMS Communications
If you opt in to SMS updates, you may receive messages about orders, promotions and cart reminders. You can opt out at any time by replying STOP.

11. Changes
We may update this Privacy Policy from time to time. The latest version will always be published on our website.

12. Contact

Sophie & Susan
Website: https://sophieandsusan.com
Email: sophiesusangalway@gmail.com

This Privacy Policy should be read together with our Terms of Service and complies with applicable privacy legislation and Shopify's platform requirements.