Shipping policy
PROCESSING TIMES
Please allow 1–3 business days (Monday to Friday) for us to process and ship your order.
All packages are shipped with a tracking number.
An Express Shipping option may be available at checkout.
TRANSIT TIMES
Ireland
Free Shipping: 5–10 Business Days
CARRIERS WE USE
Depending on your location, your order may be shipped with one of the following trusted carriers:
- An Post
- DHL
- UPS
- FedEx
- Local Postal Services
ORDER TRACKING
You can track your order through our Track Your Order page using your tracking number or order number.
Tracking details will be sent to you by email once your order has been dispatched.
IMPORTANT NOTES
Delivery times are estimates and may vary due to customs clearance, weather conditions, public holidays, or courier delays.
Business days exclude weekends and public holidays.
All products are shipped directly from our international fulfillment warehouse.
CUSTOMER SERVICE
If you have any questions about your order or need assistance, please contact our customer support team.
📧 Email: sophiesusangalway@gmail.com
🌐 Website: https://sophieandsusan.com