Terms of service

OVERVIEW

This website is operated by sophieandsusan.com. Throughout the site, the terms “we”, “us”, and “our” refer to Sophie & Susan. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you agree to be bound by these Terms of Service ("Terms"), including any additional terms and policies referenced herein.

If you do not agree to these Terms, you may not access or use the website or our services.

We reserve the right to update or modify these Terms at any time. Your continued use of the website following any changes constitutes acceptance of those changes.

Our store is hosted by Shopify Inc., which provides us with the e-commerce platform that enables us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

You confirm that you are of legal age in your jurisdiction or have parental consent if you are a minor.

You may not use our products for any illegal or unauthorized purpose.

You must not transmit any worms, viruses, malware, or any destructive code.

A breach of these Terms will result in the immediate termination of your access to our services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time for any reason.

Your content (excluding payment information) may be transferred unencrypted across various networks.

Payment information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without our written permission.

Headings in these Terms are included for convenience only.

SECTION 3 – ACCURACY OF INFORMATION

We are not responsible if information made available on this website is inaccurate, incomplete, or outdated.

The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions.

We reserve the right to modify the contents of this website at any time without obligation to update any information.

SECTION 4 – MODIFICATIONS TO SERVICE AND PRICES

Prices for our products may change without prior notice.

We reserve the right to modify or discontinue the Service (or any part of it) at any time without notice.

We shall not be liable for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online and in limited quantities.

We make every effort to display product images and colours as accurately as possible. However, we cannot guarantee that your device's display accurately represents the actual colours.

We reserve the right to limit the sale of our products or discontinue any product at any time.

Please refer to our Refund Policy for more information.

SECTION 6 – BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or limit any order placed with us.

This may include orders placed under the same customer account, payment method, billing address, or shipping address.

You agree to provide accurate, complete, and current billing and account information and to keep it updated.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools over which we have no control.

Such tools are provided "as is" and "as available" without warranties or endorsements.

Your use of these tools is entirely at your own risk.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to third-party websites.

We are not responsible for examining or evaluating the content or accuracy of third-party websites and assume no liability for them.

Please review the third party's own policies before engaging in any transaction.

SECTION 9 – USER COMMENTS & SUBMISSIONS

If you submit comments, ideas, suggestions, reviews, or other materials, you grant us the right to use, edit, publish, reproduce, and distribute them without restriction.

You agree not to submit content that is unlawful, abusive, misleading, defamatory, or infringes upon the rights of others.

You remain solely responsible for the content you submit.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through our store is governed by our Privacy Policy.

SECTION 11 – ERRORS AND OMISSIONS

We reserve the right to correct any errors, inaccuracies, or omissions and to update information or cancel orders if any information is inaccurate, even after an order has been submitted.

SECTION 12 – PROHIBITED USES

You may not use this website or its content for:

  • Illegal purposes
  • Harassment or abusive behaviour
  • Violating intellectual property rights
  • Uploading malware or malicious code
  • Collecting personal information without consent
  • Interfering with the security or functionality of the website

Violation of these Terms may result in termination of your access.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

Our website, products, and services are provided "as is" and "as available", without any warranties, express or implied.

Sophie & Susan shall not be liable for:

  • Direct or indirect damages
  • Loss of profits, revenue, savings, or data
  • Any damages resulting from the use of our website, products, or services

Where liability limitations are not permitted by law, our liability shall be limited to the maximum extent permitted.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Sophie & Susan, its owners, employees, affiliates, and partners from any claims, liabilities, damages, costs, or expenses arising from your breach of these Terms or misuse of our services.

SECTION 15 – SEVERABILITY

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by law, and the remaining provisions shall remain valid.

SECTION 16 – TERMINATION

These Terms remain effective unless terminated by either you or us.

You may terminate these Terms at any time by discontinuing use of our website.

We may terminate or suspend your access immediately if you violate these Terms.

Any obligations incurred prior to termination shall survive termination.

SECTION 17 – ENTIRE AGREEMENT

These Terms of Service, together with any policies or operating rules published by Sophie & Susan, constitute the entire agreement between you and Sophie & Susan regarding the use of our website and services.

SECTION 18 – GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of The Netherlands.

SECTION 19 – CHANGES TO TERMS

The latest version of these Terms will always be available on this page.

We reserve the right to update these Terms at any time. Continued use of the website constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION

📧 Email: sophiesusangalway@gmail.com

🕒 Customer Support Hours

Monday – Friday: 09:00 – 17:00 (GMT)

Saturday – Sunday: 11:00 – 16:00 (GMT)

Website: https://sophieandsusan.com