Return and refund policy

30-DAY RETURN POLICY

You have 30 days after receiving your order to request a return.

How to Start a Return

To initiate a return, please contact our customer support at:

📧 Email: sophiesusangalway@gmail.com

Please include:

  • Your order number (found in your confirmation email or invoice)
  • The reason for your return

Once your return request has been approved, we'll provide you with:

  • The correct return address
  • Detailed return instructions

Please note: Returns sent without prior authorization will not be accepted.

Return Conditions

  • All approved returns must be sent to our fulfillment warehouse in Asia.
  • A $15 administration fee per returned item will be deducted from your refund.
  • Return shipping costs are the responsibility of the customer.
  • Items must be returned in their original condition, unworn, unused, and with all original tags (where applicable).

Damaged or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or you received the wrong product, contact us immediately at sophiesusangalway@gmail.com so we can resolve the issue as quickly as possible.

Exchanges

We do not offer direct exchanges.

If you would like a different item, please:

  1. Request a return for your original order.
  2. Once your return has been approved, place a new order for the item you'd like instead.

Refunds

After we receive and inspect your returned item:

  • Your refund will be processed within 2–4 business days.
  • You'll receive a confirmation email once your refund has been issued.
  • Refunds usually appear in your original payment method within 3–5 business days, depending on your bank or payment provider.

Please note that some banks or credit card providers may require additional processing time.

If more than 15 business days have passed since your return was approved and you have not yet received your refund, please contact us at:

📧 sophiesusangalway@gmail.com

Cancellation Policy

Orders may be cancelled within 24 hours of being placed.

Because we begin processing orders immediately, we are unable to modify or cancel orders after the initial 24-hour period.

If your order has already entered the fulfillment process, you'll need to wait until it has been delivered and then follow our standard Return & Refund Policy if you wish to return it.

Contact

Sophie & Susan

Website: https://sophieandsusan.com

Email: sophiesusangalway@gmail.com